What is a Softphone? The Ultimate Guide to Softphones
Introduction Brief Overview Introduce the concept of softphones, highlighting their significance in modern communication. Mention how they differ from traditional phone systems and their advantages in business settings. 1. What is a Softphone? Definition and Explanation A softphone is a software-based phone that allows voice calls via the internet using a computer, smartphone, or tablet. Unlike traditional phones, softphones leverage VoIP technology, offering greater flexibility and features. 2. How Do Softphones Work? VoIP Technology Explain VoIP (Voice over Internet Protocol) and how it enables softphones to transmit voice data over the internet. Software Requirements Discuss the essential software and hardware needed to set up a softphone, including compatible devices and operating systems. 3. Key Features of Softphones Call Management Detail features like call forwarding, call recording, and voicemail that enhance business communication. Integration with CRM Describe how softph
